We have a 100% satisfaction guarantee policy. If you are not satisfied with your purchase and have a legitimate concern, we are happy to discuss a replacement (of equivalent or lesser value) or issue a store credit when reported within 14 days of receipt of your purchase. Call us at 208-543-4994 or email at firstname.lastname@example.org.
Most returns require that the product be returned to us. At our discretion, a refund or store credit may be issued without requiring a return. In this situation, American Pet may not require the product be returned.
We do not issue refunds, store credits or replacements on replacement orders.
In very few extenuating circumstances, we may agree to a return more than 14 days after receipt; return shipping cost would be the customer's responsibility.
Photo documentation of your concern or reason for the return is required by email to email@example.com.
We reserve the right to limit refunds, store credits, and replacements.
Have more questions? Email us at firstname.lastname@example.org